Home > Service policy
You are always welcome to schedule a online demo for getting trained if you would like to understand our workflow and products well, please write down your concern and email us
1. No specialIn general, sent parcel within 2 workig day since payments received ( before 15:30 PM, except holiday/ vacation), By DHL/ FED EX/ UPS/ TNT/ shipping line, 3-7 days taken.
For most of countries, the item will takes 0-25% tariff, the shipping fees is just about the shipping cost, not including tariff, shipper won't afford import tax. But lower the value works!
1. One year warranty.
The products can be returned within 1 month, can be replaced free within 3 months, can be repaired free within 1 year (if unable to repair, will be replaced new).
2. Shipping fees
If return the encoder, shipper will need to afford the shipping cost.
Send back, if product problem and within warranty, we will afford half of the shipping fees.
if nothing wrong or out of warranty, we won't pay any shipping fees.
Step of return, Report the problem- Confirm- Arrange- Get- Repair- Arrange- Ship
Perpetual tech support, Customization, product's HD photo, SDK, Haiwei software
Contact: Hansen He
Add: Shenzhen headquarters(R&D, production): 6th floor, block B, Huafeng financial port, XinAn 6th Road, Baoan District, Shenzhen